Placing & Cancelling Orders

I would prefer to order over the phone. Is there a number I can call?

Yes! Call us Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631.

 

I tend to buy the same things. Can I create a list to avoid searching for them every time?

Yes! If there are items you buy regularly, add them to your wishlist so you don't have to search for them every time you shop at monroe-systems.com. To add an item to your wishlist, find it on the website, then click "Add to Wishlist" option (if you have not yet logged in, you will be asked to do so.)

 

How do I check what's currently in my shopping cart?

At the top right of  monroe-systems.com is a circle with a shopping cart icon. Clicking this will show you what you've selected for purchase.

 

When I place an online order, how will I know whether an item is in stock?

In case of an out-of-stock situation for an order you placed online, our customer care team will notify you promptly via a phone call. They will also be able to assist you with selecting an acceptable substitute.

 

What if an item I want to buy is out of stock?

Sorry, we're out of what you're looking for. Our customer care team is available to assist you with selecting an acceptable substitute. 

 

How will I know whether my order has been approved for credit?

When you place your order on monroe-systems.com, your credit card is not billed until your order is actually shipped from our warehouse. Most orders are approved for credit; if there are any problems, our customer care team will attempt to get approval from your credit card provider first. Otherwise, the customer care team will call you and let you know as soon as possible so you can decide on another method of payment.

 

How do I check the status of my order?

After you place an order and it has been processed for delivery, you'll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. If we become aware of any issues with your order, you'll be contacted by a customer care representative.

 

Can I place an item on hold without purchasing it?

If you see an item you want, you can add it to your shopping cart without committing to a purchase. This does not put the item on hold, but in gives you easy access to it when you want to check out. If you decide you no longer want an item and would like to delete it from your shopping cart, click "Remove Item".

 

Is my purchase guaranteed?

If you're not 100% satisfied with your Monroe Systems for Business purchase, you can return it for any reason or exchange it for another item.

 

 

How do I get in touch with Monroe Systems for Business if I have a problem with my order?

Please send us an email at csr@monroe-systems.com or call us Monday - Friday, 8:00am - 5:00pm (EST)at 1-888-666-7631 if you need assistance with your order.

 

What if I placed my order with the incorrect shipping address? What should I do?

Call us right away Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631. Most orders are transmitted almost immediately to our warehouses, so we'll do what we can to make sure your items make it to the correct destination.

 

How do I cancel an order?

Orders are transmitted almost immediately to our warehouses, where they are processed and shipped out. If you change your mind after placing an order, you can call us right away Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631 to cancel your order if it has not been processed yet.

 

What if I forget my order number?

Your order number is included in your order confirmation email. When you order by phone, an associate will email you an order number. It's always a good idea to save your order numbers for future reference. If you misplace your order number, you can get it by contacting our customer care team Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631.

 

If monroe-systems.com crashes, what happens to my order?

If the website crashes while you're still placing items in your cart, those items should still be in your shopping cart when you return to the site if you're a registered user or your browser accepts cookies.

If the website crashes when you're authorizing an order, you should return to the site and submit it again. Don't worry about duplicating your order; our team check for that. If we have questions about whether or not your order is duplicated, we'll contact you by phone or email.

 

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