Returns & Exchanges

What is your returns policy?

We accept new, unused returns within 30 days from purchase. Please contact us with your order information so a member of our team can review your return request.

There is a 10% restocking fee and buyers are responsible for return shipping expenses. If you prefer an exchange, please include your contact and order information when you reach out. If your item is defective, please call us at 267-580-2600 for customer service.

Before You Request a Return

Confirm the item is new and unused.
Make sure the purchase was made within the last 30 days.
Have your order number and contact information ready.
If the item is defective or damaged, call us before sending anything back.

What to Include

Your order number.
The name and email address used on the order.
The item or items you want to return or exchange.
A brief reason for the return or exchange request.
Photos if the item is defective or arrived damaged.

Need Help?

Our customer service team is available Monday through Friday, 8 AM to 5 PM ET.

Call: 267-580-2600

Email: csr@monroe-systems.com