Customer Care & Feedback |
Managing My Account |
Placing & Cancelling Orders |
Pricing & Promotions |
Products & Services |
Returns & Exchanges |
Shipping & Delivery |
Our customer care team is available Monday - Friday, 8 AM - 5 PM (EST) at 267-580-2600. Your call is always answered by a live person, never a recording.
Yes, you may call our customer service team Monday - Friday, 8 AM - 5 PM (EST) at 267-580-2600, or email csr@monroe-systems.com.
We're glad to hear you'd like to join the team! Enter your information below to inquire about available opportunities.
Monroe Systems for Business is on Facebook, Twitter, Instagram, and LinkedIn. You can also watch our videos on YouTube or our TikTok
That's what we love to hear! Click here to tell us about your experience and we'll pass along the feedback. You can also tweet us or post on our Facebook page.
Please call us at 267-580-2600 or email csr@monroe-systems.com
Cookies are small files stored on your computer or mobile device that identify you to our site and help us to give you a more personalized shopping experience (it’s how we remember what’s in your shopping cart, for example). Most browsers are set by default to accept cookies automatically; however, your browser may have been configured not to accept cookies.
To shop or register on monroe-systems.com, you must be able to accept cookies. Follow these instructions. If you don't see your Web browser listed, please refer to the browser’s Help function.
Instructions may vary based on platform, browser, and browser version. These instructions are approximate. For exact instructions, refer to your browser's help file or your browser's manufacturer.
Microsoft® Internet Explorer 6.x or higher, Windows®
- On the Tools menu, click Internet Options
- On the Privacy tab, move the slider to Low or Accept All Cookies
- Click OK
Microsoft Internet Explorer 5.x, Windows
- On the Tools menu, click Internet Options
- On the Security tab, click the Custom Level button
- Scroll down to the Cookies section
- Set "Allow cookies that are stored on your computer" to "Enable"
- Set "Allow per-session cookies" to "Enable"
- Click OK
Microsoft Internet Explorer 5.X, Macintosh
- On the Explorer menu, select Preferences
- Under the Receiving Files option, select Cookies
- Under "When receiving cookies:" select Never Ask
- Click OK
Safari
- On the Safari menu, click Preferences
- Click the Security icon
- In the Accept Cookies selection box, choose Always
- Close the security window
Mozilla
- On the Edit menu, click Preferences
- In the Privacy & Security category, choose Cookies
- Click the radio button next to "Enable all cookies"
- Click OK
Firefox
- On the Tools menu, click Options
- Select the Privacy category
- Expand the Cookies options on the right
- Select Enable Cookies
- Click OK
With a monroe-systems.com account, you'll get more personalized service on the website and your shopping experience will be even easier. For example, you can establish a Wishlist of items you buy most often so you don't have to keep searching for them every time. You can speed up the checkout process because we'll remember your preferred payment options for you.
It's easy: Just make a purchase, or click here to fill out the brief registration form.
A good password is one that you'll remember and that won't be easy for others to figure out. Some tips:
Click here to reset your password. We'll send you an email immediately with instructions for choosing a new one.
Log in to your account, and click "Edit" under either Addresses or Payment Methods
When you place an order with monroe-systems.com, the actual order that's shipped to you may be slightly different than what was ordered initially. (For example, an item you ordered may be discontinued, or out of stock, and the rest of the order was shipped without it.) The packing slip that's sent with your order is an accurate record of what was shipped and what was billed to you. If you need additional information, please contact us.
Your order history is always available at monroe-systems.com if you have placed an order through the website, giving you an easy way to print out your invoices and track your purchases. If you placed your order over the phone, call us Monday - Friday, 8 AM - 5 PM (EST) at 267-580-2600.
Yes! Call us Monday - Friday, 8:00 AM - 5:00 PM (EST) at 267-580-2600.
Yes! If there are items you buy regularly, add them to your wishlist so you don't have to search for them every time you shop at monroe-systems.com. To add an item to your wishlist, find it on the website, then click the "Add to Wishlist" option (if you have not yet logged in, you will be asked to do so.)
At the top right of monroe-systems.com is a shopping cart icon. Clicking this will show you what you've selected for purchase.
In case of an out-of-stock situation for an order you placed online, our customer care team will notify you promptly via a phone call. They will also be able to assist you with selecting an acceptable substitute.
Sorry, we're out of what you're looking for. Our customer care team is available to assist you with selecting an acceptable substitute.
When you place your order on monroe-systems.com, your credit card is not billed until your order is shipped from our warehouse. Most orders are approved for credit; if there are any problems, our customer care team will attempt to get approval from your credit card provider first. Otherwise, the customer care team will call you and let you know as soon as possible so you can decide on another method of payment.
After you place an order and it has been processed for delivery, you'll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number, and any other relevant information. If we become aware of any issues with your order, you'll be contacted by a customer care representative.
If you see an item you want, you can add it to your shopping cart without committing to a purchase. This does not put the item on hold, but it gives you easy access to it when you want to check out. If you decide you no longer want an item and would like to delete it from your shopping cart, click "Remove Item."
If you're not 100% satisfied with your Monroe Systems for Business purchase, you can return it for any reason or exchange it for another item.
Please send us an email at csr@monroe-systems.com or call us Monday - Friday, 8:00 AM - 5:00 PM (EST)at 267-580-2600 if you need assistance with your order.
Call us right away Monday - Friday, 8:00 AM - 5:00 PM (EST) at 267-580-2600. Most orders are transmitted almost immediately to our warehouses, so we'll do what we can to make sure your items make it to the correct destination.
Orders are transmitted almost immediately to our warehouses, where they are processed and shipped out. If you change your mind after placing an order, you can call us right away Monday - Friday, 8:00 AM - 5:00 PM (EST) at 267-580-2600 to cancel your order if it has not been processed yet.
Your order number is included in your order confirmation email. When you order by phone, an associate will email you an order number. It's always a good idea to save your order numbers for future reference. If you misplace your order number, you can get it by contacting our customer care team Monday - Friday, 8:00 AM - 5:00 PM (EST) at 267-580-2600.
If the website crashes while you're still placing items in your cart, those items should still be in your shopping cart when you return to the site if you're a registered user or your browser accepts cookies.
If the website crashes when you're authorizing an order, you should return to the site and submit it again. Don't worry about duplicating your order; our team check for that. If we have questions about whether or not your order is duplicated, we'll contact you by phone or email.
The expiration date for any coupon, deal, promotion, or offer will always be plainly explained. Prices found in the weekly deals email are only good for the week specified unless otherwise noted. Unfortunately, offers, deals, and coupons are not valid after the expiration date.
We will update the Monroe home page images to feature more current sale information. You can also find out about special promotions by connecting with us on Facebook and Twitter or by signing up for our weekly emails.
Yes. At the bottom of our website, you'll see the option to get information on deals. If you click on the text and provide your email address, you'll start receiving email updates from us about our latest deals.
Monroe's Factory Service Center offers a reconditioning service on most models. Please call Monday - Friday, 8:00 AM - 5:00 PM (EST) at 267-580-2600 for pricing and shipping information.
Feel free to contact our customer care team Monday - Friday, 8:00 AM - 5:00 PM (EST) at 267-580-2600 or send us an email at csr@monroe-systems.com.
Yes, Monroe offers a 1-year or 2-year full parts and labor package. Call us Monday - Friday, 8:00 AM - 5:00 PM (EST) at 267-580-2600 for pricing and information.
We accept new, unused, returns within 30 days from purchase. Please add your contact and order info below for a member of our team to review your return request. There is a 10% restocking fee and buyers are responsible for return shipping expenses. If you prefer an exchange, please add your contact and order information below. If your item is defective please call us at 267-580-2600 for customer service.
An estimated delivery date will be provided after your order is placed. These dates vary due to carrier shipping practices, delivery location, and the items you order.
The cost of delivery depends on the destination, the dimensions, and the weight of the package. Shipping will be determined at checkout.
When you place an order on monroe-systems.com, we'll send you an email confirmation to let you know when it's been shipped and is headed on its way to you.
You can choose from the following for your delivery: UPS Ground, UPS 3-day Select, UPS 2nd Day Air AM, UPS 2nd Day Air, or UPS Next Day Air.
We primarily ship products only within the Contiguous United States of America. We do not offer direct shipping to Alaska, Hawaii, or internationally. If you have any questions, please call us at 267-580-2600 or email your request to CSR@monroe-systems.com.
A Mail Drop location is an address where a business or service accepts mail deliveries on behalf of a customer. Monroe Systems for Business will deliver to Mail Drop locations such as a UPS® store (formerly Mail Boxes etc.). However, we are unable to deliver to P.O. Boxes, prisons, or APO/FPO addresses, which are military overseas mail drops.
Call us right away Monday – Friday, 8:00 AM – 5:00 PM (EST) at 267-580-2600. Most orders are transmitted almost immediately to our warehouses, so we'll do what we can to make sure your items make it to the correct destination.
First, check your order and shipment confirmation emails to determine if your missing item is scheduled to ship separately. If your missing item was scheduled to arrive with other items but was missing, please contact our customer care team Monday – Friday, 8:00 AM – 5:00 PM (EST) at 267-580-2600 or email us at csr@monroe-systems.com for assistance.
We apologize for that inconvenience and will replace items that are damaged. Please be sure to photograph the damages so we can submit a claim to our shipper. Call us Monday – Friday, 8:00 AM – 5:00 PM (EST) at 267-580-2600 to learn about your options for exchanging/returning a damaged item.
We do not offer same-day delivery at this time.
Call us Monday – Friday, 8:00 AM – 5:00 PM (EST) at 267-580-2600 for tracking information.
You can leave a question in the comments for a customer care representative to call you and tell you whether it's available for pickup. You can also call Monroe Systems for Business directly Monday – Friday, 8:00 AM – 5:00 PM (EST) at 267-580-2600, and a customer care representative will be happy to inform you whether that item is available for pickup at our warehouse.
In the comments section of your order, specify the date and time for your order, and we will relay your request to the delivery service.
Please call us Monday – Friday, 8:00 AM – 5:00 PM (EST) at 267-580-2600 or email us at csr@monroe-systems.com.
There is no fee to pick up from Monroe's warehouse.
Yes, please note in the comments on your online order, which items you want to ship and when.
If you don't receive your order by 5:00 PM on the scheduled delivery date, please call us Monday – Friday, 8:00 AM – 5:00 PM (EST) at 267-580-2600 or email us at csr@monroe-systems.com.
We'll provide you with an estimated delivery date when you place your order. Estimated delivery dates vary due to carrier shipping practices, delivery location, and the items you order, but are usually between 1-5 business days. When we use independent carriers to deliver orders, we base the estimated delivery dates on information provided to us by the independent carriers. Products may be delivered in separate shipments.
For your security and protection, it's best to have someone available to sign for your order between the hours of 8:00 AM and 5:00 PM, Monday through Friday, excluding holidays, but it is not required. Our drivers' delivery routes change from day to day so there is no way to determine the exact time your order will be delivered.
In most cases, our drivers deliver orders between the hours of 9:00 AM and 5:00 PM, Monday through Friday, excluding holidays. Since our drivers’ delivery routes change from day to day, we cannot determine an approximate time your order will be delivered.
UPS does not require a signature for standard deliveries, they will still make delivery unless the driver feels that the package is not safe to leave. In the event a driver does not feel your package is safe your package will go to a UPS pick-up location for you to retrieve it from.
