Privacy Policy

Personal Information We Collect

The information we collect depends on how you interact with us. You may provide information when you place an order, create an account, complete a form, subscribe to communications, submit a review, or request assistance.

• Contact information: your name, email address, phone number, billing and shipping addresses, and company information.
• Order and account information: products purchased, order history, account details, delivery instructions, and information relating to returns or service requests.
• Payment-related information: information needed to process a purchase, including billing details, payment method, and transaction status. Payment providers process payment credentials according to their own privacy and security practices.
• Communications and submissions: information you include in forms, reviews, emails, text messages, and customer support interactions.
• Marketing preferences: subscription choices, consent records, and unsubscribe requests.

You can browse without creating an account or submitting a form. However, certain technical information may still be collected automatically, as described below. Choosing not to provide information needed for an order or request may prevent us from completing that service.

We may also receive information from providers supporting your transaction or our services, such as payment confirmations, shipping updates, and communication delivery or subscription records.

Device and Website Usage Information

When you interact with our website, we and providers supporting the site may automatically collect technical and usage information. This may include your IP address, browser and device type, operating system, referring pages, pages or products viewed, timestamps, and interactions with site features.

IP addresses, cookie identifiers, and similar information may qualify as personal information, particularly when they identify or can be linked to a person or device. We do not treat information as anonymous merely because it does not include your name.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to operate the store, remember preferences, understand site activity, and support marketing features where used.

• Essential functions: maintaining a shopping cart, supporting checkout and account access, and helping protect the website.
• Preferences: remembering selections that make repeat visits more convenient.
• Analytics: understanding how visitors use the website and identifying opportunities to improve it.
• Advertising and measurement: where these tools are used, measuring campaign results and helping deliver relevant advertising, subject to applicable consent and opt-out requirements.

Where available, use the website’s cookie banner or privacy preference controls to manage optional technologies. You can also manage cookies through your browser. Blocking certain cookies may affect cart, checkout, account, or other functionality.

Browser settings do not necessarily control every type of tracking. Choices may need to be repeated on other browsers or devices or after clearing cookies. Contact us if you need help locating an applicable privacy control.

How We Use Your Information

We use information, as applicable, to:

• Process payments, fulfill orders, and arrange delivery.
• Manage accounts, returns, warranties, and customer service.
• Respond to questions and communicate about your transactions.
• Operate, maintain, personalize, and improve our website.
• Send newsletters, product information, and promotional messages consistent with your choices and applicable law.
• Administer promotions or surveys and assess the effectiveness of our communications.
• Detect and address fraud, unauthorized activity, and security issues.
• Maintain business records, meet legal obligations, resolve disputes, and record consent or privacy preferences.

Email Marketing and Your Preferences

We may send newsletters, offers, product announcements, and other marketing emails when you subscribe or when otherwise permitted by applicable law. Where consent is required, we obtain it before sending marketing communications.

We process email opt-out requests promptly and no later than 10 business days, or sooner where required by law. You do not need to pay a fee or log into an account to unsubscribe.

Unsubscribing from marketing emails does not prevent necessary nonpromotional communications about existing transactions, such as receipts, shipping updates, product safety notices, or responses to your support requests.

Our email tools may record delivery, link clicks, and, where enabled, opens through similar tracking technologies. These signals help us assess communications and may not always accurately reflect whether a person read a message.

Email subscription and SMS subscription are separate choices. Subscribing to email does not enroll you in the Monroe Systems for Business transactional text messaging program. Contact us if you want help managing your communication preferences.

Text Messaging and SMS Communications

Monroe Systems for Business uses text messaging exclusively for transactional and customer-care communications initiated or requested by customers. Messages may include responses to product or service inquiries, requested quote follow-ups, order and delivery updates, scheduling, service communications, and customer support. This text messaging program is not used to send promotional messages.

Consent is not a condition of purchase. Providing a phone number while placing an order, making a purchase, contacting customer service, or using this website does not by itself enroll you in the text messaging program. We obtain consent through the customer-initiated process described on our Text Us page or through another documented process that clearly identifies the transactional messages requested.

Reply STOP to end messages. You may receive one nonpromotional confirmation that your opt-out request was processed. Text HELP for assistance. You can also contact csr@monroe-systems.com or call 267-580-2600 for assistance or to communicate an opt-out request.

Mobile information, text messaging originator opt-in data, and consent will not be sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes. This restriction does not prevent disclosure to aggregators and providers of the text messaging services when necessary to deliver messages, operate the program, manage preferences, and honor opt-out requests. Those providers may process the information only to provide services on our behalf and subject to appropriate restrictions.

We may maintain messaging history, enrollment details, the date and source of consent, and opt-out records as reasonably necessary to operate the program, document consent, and honor your choices. Additional messaging terms appear in our Terms & Conditions.

How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed completely secure.

Keep account credentials private and use a secure connection when shopping. Please do not send passwords or complete payment card details through ordinary email, text messages, or public reviews. Contact us if you suspect unauthorized activity involving your account.

How We Share Information

We may disclose information where reasonably needed for the following purposes:

• Operating the business: with providers supporting our storefront, payments, shipping, customer service, communications, technology, and related business functions.
• Analytics and advertising: where these services are used, information about website activity and identifiers may be disclosed to providers supporting measurement or advertising, subject to applicable privacy choices and legal requirements.
• Legal and security matters: to comply with legal obligations or valid legal process, address fraud or security incidents, and protect lawful rights and safety.
• Business transactions: in connection with a proposed or completed merger, acquisition, reorganization, or transfer of business assets, subject to applicable legal protections.
• At your direction: when you request or authorize a disclosure.

Information submitted as a public product review may be visible to others. Please avoid including private information in public submissions.

Some privacy laws define “sale” or “sharing” broadly enough to include certain advertising disclosures even when no money changes hands. Where applicable, you may request to opt out as described under Your Privacy Choices and Rights below.

The specific restriction on sharing mobile information and SMS consent for others’ marketing, described in the SMS section, continues to apply.

Our Storefront and Service Providers

Our online store is hosted on Shopify. Shopify processes information to support the storefront and services you use. Payment, delivery, and other providers may also process information needed for their respective services.

Depending on the service and its role, a provider may process information on our behalf or under its own privacy notice. You can learn about Shopify’s practices and available choices in Shopify’s Privacy Policy .

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining required records, resolving disputes, and meeting legal obligations.

Retention depends on the type of information, our relationship with you, and applicable accounting, tax, legal, and operational requirements. We may retain limited consent and unsubscribe records to document and honor your communication preferences.

Your Privacy Choices and Rights

Depending on where you live and which laws apply to our business, you may have rights to:

• Request access to information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to exceptions.
• Obtain a copy of certain information in a portable format.
• Opt out of certain sales, sharing, or use of personal information for targeted advertising.
• Withdraw consent where processing relies on consent, without affecting lawful processing that occurred before withdrawal.
• Appeal a decision about your request or contact an appropriate privacy regulator where available under applicable law.

To submit a request, email csr@monroe-systems.com or call 267-580-2600. Tell us what you are requesting and how we can contact you.

For requests requiring identity verification, we may ask for information reasonably needed to confirm your identity or an authorized agent’s authority. We will respond within applicable legal time limits. Certain records may be retained where legally permitted or required.

Where offered, website privacy controls provide additional ways to manage cookies or advertising choices. Applicable law may also require us to honor recognized browser-based opt-out signals, such as Global Privacy Control.

We will not unlawfully discriminate against you for exercising applicable privacy rights. Email marketing unsubscribe requests and SMS opt-out requests can be made using the methods described above.

Children’s Privacy

Our website and marketing programs are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can investigate and take appropriate action, including deletion where required.

International Visitors

Monroe is based in the United States. Information may be processed in the United States and other locations where our providers operate. Privacy laws in those locations may differ from those where you live. Where applicable law requires protections for international transfers, those requirements apply to our handling of your information.

Third-Party Websites

Our website may link to websites or services operated by other organizations. Their handling of information is governed by their own privacy notices. We do not control their content or privacy practices, and encourage you to review their notices before providing personal information.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, services, or legal requirements. When we do, we will update the date shown on this page.

Where required, we will provide additional notice or obtain consent before implementing a change. Updating this policy does not automatically enroll you in marketing or override an existing unsubscribe request.

This Policy and Your Consent

This policy explains our information practices. Simply visiting the website, reading this policy, providing a telephone number, or making a purchase does not constitute consent to receive text messages or to processing for which separate consent is legally required.

Customers may opt in to transactional text messages by following the instructions on our Text Us page and sending the requested keyword to the displayed number, or through another documented consent process. Website and purchase terms are addressed separately in our Terms & Conditions.

Contacting Us

For questions about this policy, communication preferences, or your personal information, contact: