Terms & Conditions

Terms of Use

Welcome to the Monroe Systems for Business website. These Terms & Conditions govern your use of this website and purchases through it. References to “Monroe,” “we,” “us,” or “our” mean Monroe Systems for Business, Inc.

By accessing, browsing, or using this site, you acknowledge that you have read and understand these terms and agree to them to the extent permitted by applicable law. If you do not agree, please do not use this site.

Monroe controls and operates this site from its offices within the United States. To the extent permitted by applicable law, claims relating to this site and its contents are governed by the laws of the United States and the Commonwealth of Pennsylvania, without regard to conflict-of-law provisions.

To the extent permitted by applicable law, you consent to the jurisdiction of the applicable state and federal courts in Pennsylvania for such claims. Nothing in these terms limits rights or protections that applicable law does not allow you to waive.

If you access this site from another location, you are responsible for complying with applicable local laws. If you purchase on behalf of a business or another organization, you represent that you are authorized to do so.

Site Contents, Ownership, and Use Restrictions

The information on this site, including images, illustrations, designs, photographs, video clips, writings, trademarks, and other materials, is owned, controlled, or licensed by Monroe or belongs to its respective owners. Customer submissions are addressed separately below.

You may display, download, copy, and print portions of this site for these purposes:

1. Placing an order with Monroe.
2. Using the site as a shopping resource, provided you do not modify the materials and retain applicable copyright and proprietary notices.

Except for these permitted uses or uses otherwise allowed by law, site contents may not be reproduced, distributed, republished, modified, transmitted, commercially exploited, or mirrored without prior written permission from Monroe or the applicable rights holder.

Permission granted under these terms ends if you breach the applicable conditions. Unauthorized use may violate copyright, trademark, or other laws.

This site may contain links to websites operated by third parties. Monroe does not control those websites and is not responsible for their availability, content, products, terms, privacy practices, or use of cookies. A link does not, by itself, constitute an endorsement. Review the applicable third party’s terms and privacy policy before using its services.

Disclaimer of Warranty

Although we work to keep site information accurate, complete, and current, we do not guarantee that all content will be free of errors or that the website will always be available. Product pricing and availability may change.

This website disclaimer does not cancel or replace any applicable written product warranty, manufacturer warranty, or consumer protection that cannot lawfully be excluded. Refer to the product listing and supplied warranty materials for product-specific coverage.

Disclaimer of Liability

We may periodically change website content and the products or services described on the site. Nothing in these terms excludes or limits liability where doing so is prohibited by applicable law.

To the extent permitted by applicable law, you agree to indemnify and hold Monroe and its officers, directors, agents, subsidiaries, employees, and service providers harmless from third-party claims, damages, and reasonable defense costs arising from your unlawful use of the site, your infringement of another party’s rights, or your material breach of these terms.

About Our Prices

Prices advertised on this site apply to internet orders unless otherwise stated. Prices and product availability are subject to change. Reference or list prices may be supplied by manufacturers or distributors or based on comparable products; they do not necessarily represent the price at which an item was previously sold by Monroe.

We reserve the right to limit quantities and restrict sales to resellers. Although we work to provide accurate information, product descriptions, prices, promotions, and availability information may contain errors that require correction.

We may decline or cancel an order where permitted by law, including because of unavailable inventory, incorrect pricing, suspected fraud, or reseller restrictions. If a canceled order has already been charged, we will arrange a refund of the amount paid for the canceled items and applicable associated charges.

Unless an offer states otherwise, promotions advertised on monroe-systems.com apply only to purchases made on this website. Offer-specific eligibility requirements, dates, quantities, exclusions, and redemption instructions apply as stated in the offer.

Delivery, return, and warranty conditions are described in the applicable product information and store policies. Contact us before purchasing if you need clarification about a particular item.

Sales and Use Tax

Applicable taxes are calculated based on the transaction and delivery information provided. If Monroe does not collect sales tax on a purchase, you may still be required to report and pay use tax to the appropriate jurisdiction if the purchase is taxable.

Customers claiming a tax exemption are responsible for providing valid documentation when required. Contact customer service before placing an order if you need assistance with an exemption.

User Comments, Feedback, and Submissions

You retain ownership of reviews, photographs, comments, and other content you submit. By submitting content for publication, you grant Monroe a nonexclusive, royalty-free, worldwide license to reproduce, display, publish, and format that content in connection with our website, products, and related communications.

This permission does not transfer ownership of your content to Monroe or authorize us to change the meaning of your review.

You represent that you have the rights necessary to submit your content, that factual statements are accurate to your knowledge, and that your review reflects your actual experience.

Please do not submit content that:

• Infringes another person’s intellectual property, privacy, or other legal rights.
• Contains confidential information, payment details, or another person’s private contact information.
• Contains unlawful threats, harassment, discriminatory abuse, or unlawful material.
• Is fraudulent, clearly false or misleading, unrelated spam, or malicious software.

We may moderate content that violates these standards or applicable law. We do not prohibit or penalize honest negative reviews or remove a review solely because it criticizes our products or services.

Submitting a review or contacting customer service does not, by itself, subscribe you to marketing. We may use the contact information you supply to respond to the submission or resolve the matter you raised, consistent with our Privacy Policy.

Notice and Takedown Procedures

If you believe content on this website infringes your copyright, please send a written notice identifying:

1. The copyrighted work you believe has been infringed.
2. The allegedly infringing material and its specific website location, preferably including the page URL.
3. Your name, mailing address, telephone number, and email address.
4. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
5. A statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner’s behalf.
6. Your physical or electronic signature.

Send intellectual-property concerns to csr@monroe-systems.com or to Monroe at the mailing address in the Contact Information section below.

For trademark concerns, identify the mark, your rights in it, and the material at issue. Trademark concerns are reviewed separately from the copyright notice-and-takedown process.

Security

You agree not to interfere with the operation or security of this website. Prohibited activity includes:

• Accessing accounts, systems, or information without authorization.
• Introducing viruses, malicious code, or other destructive software.
• Disrupting service through flooding, spamming, overloading, or similar activity.
• Attempting to bypass access controls or misuse another person’s identity or account credentials.
• Using the website in violation of applicable law.

Keep your account credentials private and contact us if you suspect unauthorized activity involving your account. Do not send passwords or complete payment-card details through ordinary email or text messages.

Email Marketing and Communications

Monroe may send newsletters, product information, promotions, and other marketing emails when you subscribe or where otherwise permitted by applicable law. Where consent is required, we obtain it before sending marketing.

Your preferences are your choice. You can stop marketing emails using the unsubscribe link in a message or by contacting csr@monroe-systems.com. Preference options, where offered, also allow you to unsubscribe from all marketing emails.

We process email opt-out requests promptly and no later than 10 business days, or sooner where applicable law requires. Unsubscribing is free and does not require an account login.

After a marketing opt-out, we may still send non-promotional emails needed for an existing transaction or relationship, such as receipts, shipping updates, safety notices, or responses to your support requests.

An email subscription does not authorize transactional text messages. Email and SMS preferences are managed separately. Please use the instructions for the relevant channel or contact us for assistance managing your communication preferences.

Monroe Systems for Business Transactional Messaging Program

Monroe Systems for Business offers transactional and customer-care text messaging for customers who initiate or request an SMS conversation. Messages may include responses to product or service inquiries, requested quote follow-ups, order and delivery updates, scheduling, service communications, and customer support. This program is not used to send promotional text messages.

How to opt in

Customers may opt in by following the instructions on our Text Us page and texting START to the displayed number, or through another documented consent process that clearly identifies Monroe Systems for Business and the transactional messages requested.

Consent is not a condition of purchase. Providing a telephone number while placing an order, making a purchase, contacting customer service, or agreeing to these website terms does not by itself enroll you in the program. Consent applies only to the sender and transactional purposes disclosed when you opt in.

Message frequency and charges

Message frequency varies based on your request and interactions with Monroe Systems for Business. Message and data rates may apply to messages you send to or receive from us. Contact your wireless provider with questions about your mobile plan.

How to stop text messages

Reply STOP to end messages. After you send STOP, you may receive one non-promotional message confirming that your opt-out request was processed. Further program messages will stop unless you subsequently opt in again.

You may also contact csr@monroe-systems.com or call (267) 580-2600 to withdraw consent. Please identify the mobile number involved. We honor other reasonable opt-out methods as required by applicable law.

Help and changes to your number

Text HELP for program assistance or contact csr@monroe-systems.com. You may also call (267) 580-2600.

Enroll only with a number you own or are authorized to use. If your number changes or you give it up, please unsubscribe or notify us so we can update our records.

Delivery and privacy

Delivery depends on your device, carrier, and network availability. Carriers are not liable for delayed or undelivered messages.

Mobile information, text messaging originator opt-in data, and consent will not be sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes. This restriction does not prevent disclosure to aggregators and providers of the text messaging services when necessary to deliver messages, operate the program, manage preferences, and honor opt-out requests. Those providers may process the information only to provide services on our behalf and subject to appropriate restrictions.

For more information about how personal information is handled, read our Privacy Policy.

Privacy and Communication Preferences

Our Privacy Policy explains how we collect, use, and protect information associated with this website and our communications. Personal information submitted for an order, support request, or subscription is handled under that policy rather than as public review content.

Email and SMS preferences are maintained by channel. To stop marketing emails, use the unsubscribe link in an email. To stop transactional text messages, reply STOP. You may also contact us and specify which communications you want to stop. Broader opt-out requests will be honored to the extent required by applicable law.

We may retain limited records of consent and unsubscribe requests to maintain your preferences, prevent unwanted messages, and meet applicable obligations.

Terms of Use Revisions

Monroe may revise these terms by posting an updated version. The “Last updated” date identifies the latest revision. Where required, we will provide additional notice or obtain consent before a change takes effect.

Updates apply prospectively to the extent permitted by law. A change to these website terms does not by itself create or expand consent to receive text messages, or reverse an existing opt-out request.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. Please review this page periodically for updates.

Contact Information

Questions about these terms, a purchase, or your communication preferences? Contact our team.