Shipping cost is calculated at checkout based on destination, package dimensions, and package weight.
Monroe primarily ships within the Contiguous United States and does not offer direct shipping to Alaska, Hawaii, or internationally.
Estimated delivery dates vary by carrier, location, and the items included in the order.
Call 267-580-2600 Monday through Friday, 8 AM to 5 PM ET.
An estimated delivery date will be provided after your order is placed. These dates vary due to carrier shipping practices, delivery location, and the items you order.
The cost of delivery depends on the destination, the dimensions, and the weight of the package. Shipping will be determined at checkout.
When you place an order on monroe-systems.com, we'll send you an email confirmation to let you know when it has shipped and is headed on its way to you.
You can choose from the following for your delivery: UPS Ground, UPS 3-Day Select, UPS 2nd Day Air AM, UPS 2nd Day Air, or UPS Next Day Air.
We primarily ship products only within the Contiguous United States of America. We do not offer direct shipping to Alaska, Hawaii, or internationally. If you have any questions, please call us at 267-580-2600 or email your request to csr@monroe-systems.com.
A Mail Drop location is an address where a business or service accepts mail deliveries on behalf of a customer. Monroe Systems for Business will deliver to Mail Drop locations such as a UPS® Store, formerly Mail Boxes Etc. However, we are unable to deliver to P.O. Boxes, prisons, or APO/FPO addresses, which are military overseas mail drops.
Call us right away Monday through Friday, 8:00 AM to 5:00 PM ET, at 267-580-2600. Most orders are transmitted almost immediately to our warehouses, so we'll do what we can to make sure your items make it to the correct destination.
First, check your order and shipment confirmation emails to determine if your missing item is scheduled to ship separately. If your missing item was scheduled to arrive with other items but was missing, please contact our customer care team Monday through Friday, 8:00 AM to 5:00 PM ET, at 267-580-2600 or email us at csr@monroe-systems.com for assistance.
We apologize for the inconvenience and will replace items that are damaged. Please be sure to photograph damages so we can submit a claim to our shipper. Call us Monday through Friday, 8:00 AM to 5:00 PM ET, at 267-580-2600 to learn about your options for exchanging or returning a damaged item.
We do not offer same-day delivery at this time.
Call us Monday through Friday, 8:00 AM to 5:00 PM ET, at 267-580-2600 for tracking information.
You can leave a question in the comments for a customer care representative to call you and tell you whether it is available for pickup. You can also call Monroe Systems for Business directly Monday through Friday, 8:00 AM to 5:00 PM ET, at 267-580-2600, and a customer care representative will be happy to inform you whether that item is available for pickup at our warehouse.
In the comments section of your order, specify the date and time for your order, and we will relay your request to the delivery service.
Please call us Monday through Friday, 8:00 AM to 5:00 PM ET, at 267-580-2600 or email us at csr@monroe-systems.com.
There is no fee to pick up from Monroe's warehouse.
Yes. Please note in the comments on your online order which items you want shipped separately and when.
If you do not receive your order by 5:00 PM on the scheduled delivery date, please call us Monday through Friday, 8:00 AM to 5:00 PM ET, at 267-580-2600 or email us at csr@monroe-systems.com.
We'll provide you with an estimated delivery date when you place your order. Estimated delivery dates vary due to carrier shipping practices, delivery location, and the items you order, but are usually between 1–5 business days. When we use independent carriers to deliver orders, we base estimated delivery dates on information provided to us by the independent carriers. Products may be delivered in separate shipments.
For your security and protection, it is best to have someone available to sign for your order between the hours of 8:00 AM and 5:00 PM, Monday through Friday, excluding holidays, but it is not required. Our drivers' delivery routes change from day to day, so there is no way to determine the exact time your order will be delivered.
In most cases, our drivers deliver orders between the hours of 9:00 AM and 5:00 PM, Monday through Friday, excluding holidays. Since our drivers' delivery routes change from day to day, we cannot determine an approximate time your order will be delivered.
UPS does not require a signature for standard deliveries. They will still make delivery unless the driver feels that the package is not safe to leave. If a driver does not feel your package is safe, your package will go to a UPS pick-up location for you to retrieve it.
Have your order number ready and contact our customer care team at 267-580-2600 or csr@monroe-systems.com.
