Amazon Hub Locker Division

Are you interested in Hosting an Amazon Hub Locker?

You have come to the right place. Our team is responsible for working with potential hosts to determine if a location qualifies to have an Amazon Hub Locker installed.

Monroe Systems for Business is an Amazon Channel Partner

As a Channel Partner for Amazon, Monroe is assisting with the development of the Amazon Hub package locker program both in retail and multi-family environments within the United States of America. Monroe is identifying potential retail host locations to be evaluated for the Amazon Hub Locker systems. For Multi-family properties evaluating package locker systems, we invite you to contact us so our team can review building plans and unit counts needed for determining the correct Amazon package locker system.

To better explain Amazon Hub Lockers and how they work, please see the information below. We also welcome you to contact Katie at Amazon headquarters by emailing

Host an Amazon Hub Locker at your store

Hosting an Amazon Hub Locker system has its benefits

  • Increasing foot traffic to your location (Current Host's see an average of 350-600 Locker visits per month)
  • Providing your customers with another reason to visit your retail location 
  • Customers and visitors alike will be comforted in knowing that your location is keeping their Amazon packages safe - providing a subliminal message of feeling more secure at your location
  • Becoming a Host location before a competitor does 
  • Potential for unique advertising opportunities
  • Ability to market to new customers
  • All hardware and maintenance is provided by Amazon at no-cost to Host locations 
  • And more!


Man standing by Amazon Lockers and reviewing a guide on how to use Amazon Lockers

Watch How Customers Use Amazon Hub Lockers


Benefits of using Amazon Lockers: open early and late, deliveries and returns, no waiting in lines and no additional fees 

Amazon Customers Find Using Amazon Hub Lockers Quick, Easy, and Convenient!

In addition to Amazon customers having an easy way to pick up securely delivered packages, Amazon aims to install these locker systems in retail areas so customers can add secure Amazon package pickup to their normal shopping routines. 

How to use Locker: Shop as usual, select at checkout, then go and pickup your items.


Frequently Asked Questions About Amazon Hub Locker

1. What are Amazon Hub Lockers?

Amazon Hub Lockers are secure, self-service kiosks where you can pick up packages at a time and place that is convenient for you.

2. How do I use a Locker?

To use an Amazon Hub Locker as your shipping destination, find a Locker and add it to your Amazon address book. Then, during checkout, select the Locker as your shipping address. Once your package has been delivered, we will email you a unique 6 digit code. Simply visit your selected Locker and enter the code on the Locker's touchscreen, then remove your package after the Locker's door opens. Learn more about picking up a package from an Amazon Hub Locker here.

3. How much does using an Amazon Hub Locker cost?

There is no additional cost to use an Amazon Hub Locker. FREE Two-Day Shipping is available with Amazon Prime. Standard shipping rates apply for all other orders.

4. How long do I have to pick up my package?

You have 3 calendar days to pick up your package. If you're not able to collect your package within this time-frame, it will be returned for a refund.

5. What kind of items can be delivered to an Amazon Hub Locker?

Most items on can be delivered to Lockers, but there are a few restrictions, like the item's size and weight. Learn more about Amazon Hub Locker eligible items here.

6. Where are Amazon Hub Lockers located?

Amazon Hub Lockers are located in more than 900 cities and towns across the U.S. To search for Amazon Hub Lockers near you, go here.

7. Can I return an item to an Amazon Hub Locker?

Yes. If your item is eligible to be returned to a Locker, you will see Amazon Hub Locker as a Drop-off option during the returns process on

8. I had a problem with my Locker order. What should I do?

Please contact customer service here.

9. How can I host an Amazon Hub Locker?

Learn more about hosting an Amazon Hub Locker by sending an email to

10. I noticed that a Locker has damage (e.g, graffiti, dents, etc). What should I do?

Please report any damage here.

11. I have an Amazon Hub Locker at my business and I would like to report an issue. What should I do?

Please report the issue here.