FAQs

Customer Care & Feedback

Can I talk to someone right now?

Our customer care team is available Monday - Friday, 8AM - 5PM (EST) at (267) 580-2633. Your call is always answered by a live person, never a recording.

 

I can't find the answer to my question on monroe-systems.com. Is there another way to get the help I need?

Yes, you may call our customer service team Monday - Friday, 8AM - 5PM (EST) at (267) 580-2633, or email csr@monroe-systems.com.

 

Where is Monroe Systems for Business located?

Monroe Systems for Business, Inc.
2530 Pearl Buck Road, Suite B
Bristol, PA 19007

 

Is Monroe Systems for Business hiring?

We're glad to hear you'd like to join the team! Enter your information below to inquire about available opportunities.

 

How do I find Monroe Systems for Business on social media networks?

Monroe Systems for Business is on FacebookTwitterGoogle+Instagram, and LinkedIn. You can also watch our videos on YouTube

 

I received excellent customer service and would like to recognize an associate. How do I do that?

That's what we love to hear! Click here to tell use about your experience and we'll pass along the feedback. You can also tweet us or post on our Facebook.

 

Who do I contact if I'm having problems with your website?

Please call us at 267-580-2600 or email csr@monroe-systems.com

 

What are "cookies," and how do they affect me?

Cookies are small files stored on your computer or mobile device that identify you to our site and help us to give you a more personalized shopping experience (it’s how we remember what’s in your shopping cart, for example). Most browsers are set by default to accept cookies automatically; however, your browser may have been configured not to accept cookies.

In order to shop or register on monroe-systems.com, you must be able to accept cookies. Follow these instructions. If you don't see your Web browser listed, please refer to the browser’s Help function.

Instructions may vary based on platform, browser and browser version. These instructions are approximate. For exact instructions, refer to your browser's help file or your browser's manufacturer.

Microsoft® Internet Explorer 6.x or higher, Windows®
- On the Tools menu, click Internet Options
- On the Privacy tab, move the slider to Low or Accept All Cookies
- Click OK

Microsoft Internet Explorer 5.x, Windows
- On the Tools menu, click Internet Options
- On the Security tab, click the Custom Level button
- Scroll down to the Cookies section
- Set "Allow cookies that are stored on your computer" to "Enable"
- Set "Allow per-session cookies" to "Enable"
- Click OK

Microsoft Internet Explorer 5.x, Macintosh
- On the Explorer menu, select Preferences
- Under the Receiving Files option, select Cookies
- Under "When receiving cookies:" select Never Ask
- Click OK

Safari
- On the Safari menu, click Preferences
- Click the Security icon
- In the Accept Cookies selection box, choose Always
- Close the security window

Mozilla
- On the Edit menu, click Preferences
- In the Privacy & Security category, choose Cookies
- Click the radio button next to "Enable all cookies"
- Click OK

Firefox
- On the Tools menu, click Options
- Select the Privacy category
- Expand the Cookies options on the right
- Select Enable Cookies
- Click OK

Managing My Account

Why should I sign up for a monroe-systems.com account?

With a  monroe-systems.com account, you'll get more personalized service on the website and your shopping experience will be even easier. For example, you can establish a Wishlist of items you buy most often so you don't have to keep searching for them every time. You can speed up the checkout process because we'll remember your preferred payment options for you.

 

How do I create a monroe-systems.com account?

It's easy: Just make a purchase, or click here to fill out the brief registration form.

 

What makes a good password?

A good password is one that you'll remember and that won't be easy for others to figure out. Some tips:

  • A combination of letters and numbers is ideal — even better if you mix upper case and lower case letters
  • Don't just use a sequence of letters or numbers (e.g., 12345678 or zyxwvuts)
  • Don't use your name, your username, or your company name
  • Stay away from numbers like your birth date
  • If you need to, write down your password and keep it in a safe place so you don't forget it.

 

What if I forget my password?

Click here to reset your password. We'll send you an email immediately with instructions for choosing a new one.

 

How do I update my delivery address, credit card or other account information?

Log in to your account, and click "Edit" under either Billing Address, Shipping Address, or My Payment Methods

 

Why is the order history on my account different from what's on my credit card statement?

When you place an order with monroe-systems.com, the actual order that's shipped to you may be slightly different than what was ordered initially. (For example, an item you ordered may be discontinued, or out of stock, and the rest of the order was shipped without it.) The packing slip that's sent with your order is an accurate record of what was shipped and what was billed to you. If you need additional information, please contact us.

 

I lost my receipt or invoice. Is there a way to access and reprint it?

Your order history is always available at monroe-systems.com if you have placed an order through the website, giving you an easy way to print out your invoices and track your purchases. If you placed your order over the phone, call us Monday - Friday, 8AM - 5PM (EST) at (267) 580-2633.

Placing & Cancelling Orders

I would prefer to order over the phone. Is there a number I can call?

Yes! Call us Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631.

 

I tend to buy the same things. Can I create a list to avoid searching for them every time?

Yes! If there are items you buy regularly, add them to your wishlist so you don't have to search for them every time you shop at monroe-systems.com. To add an item to your wishlist, find it on the website, then click "Add to Wishlist" option (if you have not yet logged in, you will be asked to do so.)

 

How do I check what's currently in my shopping cart?

At the top right of  monroe-systems.com is a circle with a shopping cart icon. Clicking this will show you what you've selected for purchase.

 

When I place an online order, how will I know whether an item is in stock?

In case of an out-of-stock situation for an order you placed online, our customer care team will notify you promptly via a phone call. They will also be able to assist you with selecting an acceptable substitute.

 

What if an item I want to buy is out of stock?

Sorry, we're out of what you're looking for. Our customer care team is available to assist you with selecting an acceptable substitute. 

 

How will I know whether my order has been approved for credit?

When you place your order on monroe-systems.com, your credit card is not billed until your order is actually shipped from our warehouse. Most orders are approved for credit; if there are any problems, our customer care team will attempt to get approval from your credit card provider first. Otherwise, the customer care team will call you and let you know as soon as possible so you can decide on another method of payment.

 

How do I check the status of my order?

After you place an order and it has been processed for delivery, you'll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. If we become aware of any issues with your order, you'll be contacted by a customer care representative.

 

Can I place an item on hold without purchasing it?

If you see an item you want, you can add it to your shopping cart without committing to a purchase. This does not put the item on hold, but in gives you easy access to it when you want to check out. If you decide you no longer want an item and would like to delete it from your shopping cart, click "Remove Item".

 

Is my purchase guaranteed?

If you're not 100% satisfied with your Monroe Systems for Business purchase, you can return it for any reason or exchange it for another item.

 

How do I get in touch with Monroe Systems for Business if I have a problem with my order?

Please send us an email at csr@monroe-systems.com or call us Monday - Friday, 8:00am - 5:00pm (EST)at 1-888-666-7631 if you need assistance with your order.

 

What if I placed my order with the incorrect shipping address? What should I do?

Call us right away Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631. Most orders are transmitted almost immediately to our warehouses, so we'll do what we can to make sure your items make it to the correct destination.

 

How do I cancel an order?

Orders are transmitted almost immediately to our warehouses, where they are processed and shipped out. If you change your mind after placing an order, you can call us right away Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631 to cancel your order if it has not been processed yet.

 

What if I forget my order number?

Your order number is included in your order confirmation email. When you order by phone, an associate will email you an order number. It's always a good idea to save your order numbers for future reference. If you misplace your order number, you can get it by contacting our customer care team Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631.

 

If monroe-systems.com crashes, what happens to my order?

If the website crashes while you're still placing items in your cart, those items should still be in your shopping cart when you return to the site if you're a registered user or your browser accepts cookies.

If the website crashes when you're authorizing an order, you should return to the site and submit it again. Don't worry about duplicating your order; our team check for that. If we have questions about whether or not your order is duplicated, we'll contact you by phone or email.

 

Pricing & Promotions

How do I find out when a coupon, deal, promotion or offer ends? Can I still use the coupon after the expiration date?

The expiration date for any coupon, deal, promotion or offer will always be plainly explained. Prices found in the weekly deals email are only good for the week specified, unless otherwise noted. Unfortunately, offers, deals and coupons are not valid after the expiration date.

 

Where can I find out about special promotions, offers and discounts?

The  Monroe Systems for Business Deals Center is where you'll find all our best deals. You can also find out about special promotions by connecting with us on Facebook and Twitter or by signing up for our weekly newsletter.

 

 

Is there a way to get email updates about special deals and offers?

Yes. At the bottom of our website, you’ll see the option to get information on deals. If you click on the text and provide your email address, you’ll start receiving email updates from us about our latest deals.

 

Products & Services

Can I purchase service/repairs for my Monroe calculator?

Monroe's Factory Service center offers a reconditioning service on most models. Please call Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631 for pricing and shipping information.

 

Where can I find product information not listed on monroe-systems.com?

Feel free to contact our customer care team Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631 or send us an email at csr@monroe-systems.com.

 

Can I purchase an extended service plan for my Monroe calculator?

Yes, Monroe offers a 1-year or 2-year full parts and labor package. Call us Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631 for pricing and information.

Returns & Exchanges

What is your returns policy?

If you're not 100% satisfied with your purchase, you can return it for any reason within 30 days. Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC) manuals, parts and your receipt or packing slip.

 

What can and cannot be returned?

All items, except for opened toner, can be returned.

 

How do I return or exchange something I've ordered online?

Please call us Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631 or email us at csr@monroe-systems.com.

  

How will I be refunded?

If you paid:

  • With a check, we'll refund your purchase with a check or credit an account.
  • With a credit card, we'll credit the account used for payment

 

I bought the wrong thing. Can I exchange it?

Yes! Return the unwanted item to receive a refund and place a new order for the item you meant to buy.

 

My product arrived damaged or defective, can I get a replacement?

Yes, call us Monday - Friday, 8:00am - 5:00pm (EST) at 1-888-666-7631 to speak with a customer care representative.

Shipping & Delivery

What is your delivery policy?

An estimated delivery date will be provided after your order is placed. These dates vary due to carrier shipping practices, delivery location and the items you order.

 

How much does it cost to have something delivered?

The cost of delivery depends on the destination, the dimensions, and weight of the package. Shipping will be determined at checkout.

 

How will I know whether my order has shipped?

When you place an order on monroe-systems.com, we’ll send you an email confirmation to let you know when it’s been shipped and is headed on its way to you.

 

What are my delivery options?

Your can choose from the following for your delivery: UPS Ground, UPS 3-day Select, UPS 2nd Day Air AM, UPS 2nd Day Air, or UPS Next Day Air.

 

Does Monroe deliver to "Mail Drop" locations?

A Mail Drop location is an address where a business or service accepts mail deliveries on behalf of a customer. Monroe Systems for Business will deliver to Mail Drop locations such as a UPS® store (formerly Mail Boxes Etc.). However, we are unable to deliver to P.O. Boxes, prisons or APO/FPO addresses, which are military overseas mail drops.

 

What if I placed my order with the wrong shipping address? What should I do?

Call us right away Monday – Friday, 8:00am – 5:00pm (EST) at 1-888-666-7631. Most orders are transmitted almost immediately to our warehouses, so we’ll do what we can to make sure your items make it to the correct destination.

 

I received my order, but I am missing an item. What should I do?

First check your order and shipment confirmation emails to determine if your missing item is scheduled to ship separately. If your missing item was scheduled to arrive with other items, but was missing, please contact our customer care team Monday – Friday, 8:00am – 5:00pm (EST) at 1-888-666-7631 or email us at csr@monroe-systems.com for assistance.

 

What happens if my item arrives and it's defective?

We apologize for that inconvenience. Call us Monday – Friday, 8:00am – 5:00pm (EST) at 1-888-666-7631to learn about your options for returning an item.

 

Can I get my order delivered today?

We do not offer same-day delivery at this time. 

 

How can I check my orders delivery status?

Call us Monday – Friday, 8:00am – 5:00pm (EST) at 1-888-666-7631 for tracking information.

 

How do I check if an item is available for pickup

You can leave a question in the comments for a customer care representative to call you and tell you whether it’s available for pickup. You can also call Monroe Systems for Business directly Monday – Friday, 8:00am – 5:00pm (EST) at 1-888-666-7631, and a customer care representative will be happy to inform you whether that item is available for pickup at our warehouse.

 

Can I specify a delivery date/time for my order?

In the comments section of your order, specify the date and time for your order, and we will relay your request to the delivery service.

 

What do I do if I lose or forget my tracking number?

Please call us Monday – Friday, 8:00am – 5:00pm (EST) at 1-888-666-7631 or email us at csr@monroe-systems.com.

 

If I place an order online and pick it up from Monroe's warehouse is there a fee?

There is no fee to pick up from Monroe’s warehouse.

 

Can I purchase different items at the same time and have them shipped separately?

Yes, please note in the comments on your online order, which items you want to ship when.

 

What if I don't receive my order by the scheduled delivery date?

If you don’t receive your order by 5:00pm on the scheduled delivery date, please call us Monday – Friday, 8:00am – 5:00pm (EST) at 1-888-666-7631 or email us at csr@monroe-systems.com. 

 

How long will it take for my order to be delivered?

We’ll provide you with an estimated delivery date when you place your order. Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order, but are usually between 1-5 business days. When we use independent carriers to deliver orders, we base the estimated delivery dates upon information provided to us by the independent carriers. Products may be delivered in separate shipments.

 

Do I have to wait at my house or office all day for my delivery?

For your security and protection, it’s best to have someone available to sign for your order between the hours of 8:00am and 5:00pm, Monday through Friday, excluding holidays, but it is not required. Our drivers’ delivery routes change from day to day so there is no way to determine the exact time your order will be delivered.

 

What time can I expect my order to be delivered?

In most cases, our drivers deliver orders between the hours of 9:00am and 5:00pm, Monday through Friday, excluding holidays. Since our drivers’ delivery routes change from day to day, we cannot determine an approximate time your order will be delivered.

 

I won't be available to accept my order. What can I do?

If you’ve already placed an order with us, we may be able to reschedule your order for a different delivery day that’s more convenient for you. Please chat with us or call us as soon as possible Monday – Friday, 8:00am – 5:00pm (EST) at 1-888-666-7631 to speak with a member of our customer care team. If you place an order online, specify the desired delivery date in the comments.

If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.