Managing My Account


Why should I sign up for a account?

With a account, you'll get more personalized service on the website and your shopping experience will be even easier. For example, you can establish a Wishlist of items you buy most often so you don't have to keep searching for them every time. You can speed up the checkout process because we'll remember your preferred payment options for you.


How do I create a account?

It's easy: Just make a purchase, or fill out the brief registration form.


What makes a good password?

A good password is one that you'll remember and that won't be easy for others to figure out. Some tips:

  • A combination of letters and numbers is ideal — even better if you mix upper case and lower case letters
  • Don't just use a sequence of letters or numbers (e.g., 12345678 or zyxwvuts)
  • Don't use your name, your username, or your company name
  • Stay away from numbers like your birth date
  • If you need to, write down your password and keep it in a safe place so you don't forget it.


What if I forget my password?

Click here to reset your password. We'll send you an email immediately with instructions for choosing a new one.


How do I update my delivery address, credit card or other account information?

Log in to your account, and click "Edit" under either Addresses, or Payment Methods.


Why is the order history on my account different from what's on my credit card statement?

When you place an order with, the actual order that's shipped to you may be slightly different than what was ordered initially. (For example, an item you ordered may be discontinued, or out of stock, and the rest of the order was shipped without it.) The packing slip that's sent with your order is an accurate record of what was shipped and what was billed to you. If you need additional information, please contact us.


I lost my receipt or invoice. Is there a way to access and reprint it?

Your order history is always available at if you have placed an order through the website, giving you an easy way to print out your invoices and track your purchases. If you placed your order over the phone, call us Monday - Friday, 8AM - 5PM (EST) at 267-580-2600.


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