Shipping & Delivery
What is your delivery policy?
An estimated delivery date will be provided after your order is placed. These dates vary due to carrier shipping practices, delivery location and the items you order.
How much does it cost to have something delivered?
The cost of delivery depends on the destination, the dimensions, and weight of the package. Shipping will be determined at checkout.
How will I know whether my order has shipped?
When you place an order on monroe-systems.com, we’ll send you an email confirmation to let you know when it’s been shipped and is headed on its way to you.
What are my delivery options?
Your can choose from the following for your delivery: UPS Ground, UPS 3-day Select, UPS 2nd Day Air AM, UPS 2nd Day Air, or UPS Next Day Air.
What states will Monroe deliver to?
We primarily ship products within the United States of America, however we will ship outside of the country upon special request. Please call us at 267-580-2600 or email your request to CSR@monroe-systems.com.
Does Monroe deliver to "Mail Drop" locations?
A Mail Drop location is an address where a business or service accepts mail deliveries on behalf of a customer. Monroe Systems for Business will deliver to Mail Drop locations such as a UPS® store (formerly Mail Boxes Etc.). However, we are unable to deliver to P.O. Boxes, prisons or APO/FPO addresses, which are military overseas mail drops.
What if I placed my order with the wrong shipping address? What should I do?
Call us right away Monday – Friday, 8:00am – 5:00pm (EST) at 267-580-2600. Most orders are transmitted almost immediately to our warehouses, so we’ll do what we can to make sure your items make it to the correct destination.
I received my order, but I am missing an item. What should I do?
First check your order and shipment confirmation emails to determine if your missing item is scheduled to ship separately. If your missing item was scheduled to arrive with other items, but was missing, please contact our customer care team Monday – Friday, 8:00am – 5:00pm (EST) at 267-580-2600 or email us at firstname.lastname@example.org for assistance.
What happens if my item arrives and it's defective?
We apologize for that inconvenience and will replace items that are damaged. Please be sure to photograph damages so we can submit a claim to our shipper. Call us Monday – Friday, 8:00am – 5:00pm (EST) at 267-580-2600 to learn about your options for exchanging/returning a damaged item.
Can I get my order delivered today?
We do not offer same-day delivery at this time.
How can I check my order(s) delivery status?
Call us Monday – Friday, 8:00am – 5:00pm (EST) at 267-580-2600 for tracking information.
How do I check if an item is available for pickup?
You can leave a question in the comments for a customer care representative to call you and tell you whether it’s available for pickup. You can also call Monroe Systems for Business directly Monday – Friday, 8:00am – 5:00pm (EST) at 267-580-2600, and a customer care representative will be happy to inform you whether that item is available for pickup at our warehouse.
Can I specify a delivery date/time for my order?
In the comments section of your order, specify the date and time for your order, and we will relay your request to the delivery service.
What do I do if I lose or forget my tracking number?
Please call us Monday – Friday, 8:00am – 5:00pm (EST) at 267-580-2600 or email us at email@example.com.
If I place an order online and pick it up from Monroe's warehouse is there a fee?
There is no fee to pick up from Monroe’s warehouse.
Can I purchase different items at the same time and have them shipped separately?
Yes, please note in the comments on your online order, which items you want to ship when.
What if I don't receive my order by the scheduled delivery date?
If you don’t receive your order by 5:00pm on the scheduled delivery date, please call us Monday – Friday, 8:00am – 5:00pm (EST) at 267-580-2600 or email us at firstname.lastname@example.org.
How long will it take for my order to be delivered?
We’ll provide you with an estimated delivery date when you place your order. Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order, but are usually between 1-5 business days. When we use independent carriers to deliver orders, we base the estimated delivery dates upon information provided to us by the independent carriers. Products may be delivered in separate shipments.
Do I have to wait at my house or office all day for my delivery?
For your security and protection, it’s best to have someone available to sign for your order between the hours of 8:00am and 5:00pm, Monday through Friday, excluding holidays, but it is not required. Our drivers’ delivery routes change from day to day so there is no way to determine the exact time your order will be delivered.
What time can I expect my order to be delivered?
In most cases, our drivers deliver orders between the hours of 9:00am and 5:00pm, Monday through Friday, excluding holidays. Since our drivers’ delivery routes change from day to day, we cannot determine an approximate time your order will be delivered.
I won't be available to accept my order. What can I do?
UPS does not require a signature for standard deliveries, they will still make delivery unless the driver feels that the package is not safe to leave. In the event a driver does not feel your package is safe your package will go to a UPS pick-up location for you to retrieve it from.
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